About Me

Museum and Heritage Consultant

I am a Museum & Heritage Consultant with over 20 years’ experience working across visitor attractions, cultural venues and historic environments. My background spans museum operations, visitor experience strategy, capital project delivery, commercial development, team leadership and heritage engagement. I combine years of practical operational expertise with a strong awareness of sector policy, strategic planning and the complexities of caring for historic places.

Over the course of my career, I have collaborated with a wide range of stakeholders, from local authorities and independent museums to national heritage bodies and community-led initiatives. My approach is rooted in thoughtful consultation, partnership working, and a commitment to inclusive practice, ensuring that every project reflects the unique stories and priorities of the people and places it serves.

I have played a central role in:
• Developing, launching and managing F&B and retail operations within a newly established museum as part of its long-term commercial strategy.
• Leading and supporting visitor-facing teams across a diverse range of heritage, cultural and commercial attractions.
• Contributing to the senior leadership team that secured and delivered a £5m NLHF-funded capital project, shaping planning, interpretation, operational design, business modelling and organisational development.
• Overseeing and improving visitor services, events, museum operations and community engagement.
• Developing sustainable commercial approaches, visitor flow plans and operational improvements aligned with sector standards and public benefit obligations.
• Applying practical knowledge of the conservation, care and use of historic buildings to develop operational strategies that respect significance while supporting modern visitor needs.
• Supporting planning processes for listed and historic sites, including understanding policy requirements, evidencing significance and integrating conservation considerations into core decision-making.

Today, I apply this experience in my freelance consultancy practice, supporting museums, historic buildings, heritage organisations and cultural projects to deliver visitor-centred, policy-informed, sustainable experiences that balance public engagement with organisational resilience.